Edit icons

I would like to share some feedback regarding the current structure of the Care Delivery icons within the PCS system.

While the extensive range of icons offers flexibility, we have found that the "one size fits all" approach—providing over 200+ icons regardless of the service type—can create unnecessary complexity and lead to confusion for care staff when selecting the appropriate recording option. In particular, icons that are irrelevant to our specific setting can clutter the interface and inadvertently increase the risk of incorrect entries or omitted documentation.

To mitigate this, I would like to recommend a function that allows providers to customise or streamline the available icons based on the needs of their specific service type (e.g. residential care, dementia care, nursing care, supported living, etc.). This could include:

• The ability to hide or deactivate unused icons

• A "favourites" or "frequently used" icon view based on usage history

• Pre-set icon collections tailored to service types, with optional adjustments by managers

These changes would greatly enhance clarity, reduce user error, and support accurate, efficient documentation—particularly for new staff or those unfamiliar with the full PCS icon set.

We have found PCS to be a powerful and responsive platform, and I believe that enabling a more tailored approach to icon management would further improve usability and safeguard the quality of record-keeping across services.