MCARE Ideas Portal
It would be good to have an area where complaints can be logged by residents or relatives. A carer would document this under the complaints icon and then this would generate a form to be completed (maybe as a futher option under processes - accidents / incidents / complaints. The second half of the complaint form can be completed with any actions we are putting in place to address this, this can then be signed off by management and found in the reports section to show CQC / auditors should we need to.
I agree with the above. There is a tab to document complaints but it should follow a process the same as the accidents and incidents and alert the manager to ensure these are being actioned.