I think it would be great to get a complaints form added to the system with also the ability to audit complaints through PCS.
Celeste Turner
Jan 29, 2026
We would like to be able to log service user complaints in a similar way to incidents or accidents - recording actions and outcomes in light of the complaint - with an audit overview by the Manager and sign-off.
We would like to be able to log service user complaints in a similar way to incidents or accidents - recording actions and outcomes in light of the complaint - with an audit overview by the Manager and sign-off.